Our Terms and Conditions

SECTION A) DECLARATION

AS A RESPONSIBLE MUSIC SCHOOL we have clear Terms and Conditions so that all those who choose to use The Artistic School of Music are fully aware of how the Artistic School of Music operates. Our Terms and Conditions apply to everyone who uses The Artistic School of Music and is non-negotiable.

SECTION B) PAYMENT OF LESSONS

1. WE ONLY DO MONTHLY PAYMENTS AND PAYMENT IS DUE ON THE 1ST OF EVERY MONTH, FROM THE 2ND OF THE MONTH IF INVOICE PAYMENT HAS NOT BEEN RECEIVED BY THE 1ST OF THE MONTH, YOUR LESSON DAY AND TIME SLOT BECOMES AVAILABLE FOR OTHERS TO BOOK AND YOU CAN LOSE YOUR LESSON DAY AND TIME SLOT.

The full invoice payment by the 1st of the month reserves your lesson time and day for the month, prevents others from booking your lesson time and day for the month and gives you priority over others to re-book your lesson time and day again for the next month.

2. WE REQUIRE PAYMENT FOR ALL THE WEEKS IN THE MONTH EVEN IF YOU ARE NOT DOING LESSONS FOR EVERY WEEK IN THE MONTH, as your monthly payment reserves your lesson day and time for the month so others can’t book it and gives you priority over others to re-book your lesson time and day again for the next month.

3. In December (before the Christmas Holidays), in July (before the Summer Holidays) and before The Easter holidays (which can be in March or April, depending on the year) you will be invoiced for the weeks in the month The Artistic School of Music is opened for before the school closes for these holidays. We require full payment for all the weeks in the month The Artistic School of Music is opened for before the school closes for the Christmas Holidays, the Summer Holidays and the Easter Holidays as your full invoice payment reserves your lesson time and day for the month, prevents others from booking your lesson time and day for the month and gives you priority over others to re-book your lesson time and day again for the next month or when the school reopens after the holidays.

SECTION C) INVOICE UNPAID BY DUE DATE

1. IF FULL PAYMENT OF THE INVOICE IS NOT RECEIVED BY THE 1ST OF THE MONTH, ON THE 2ND OF THE MONTH YOUR LESSON DAY AND TIME ARE AVAILABLE FOR OTHERS TO BOOK AND WILL ALSO  BE OFFERED TO THOSE ON OUR WAITING LIST TO JOIN THE SCHOOL, YOU CAN LOSE YOUR LESSON DAY AND TIME. WE DO NOT NOTIFY YOU IF YOU HAVE LOST YOUR LESSON DAY OR TIME DUE TO YOUR INVOICE NOT BEING PAID IN FULL.

2. PLEASE DO NOT MAKE PAYMENTS AFTER THE 1ST OF THE MONTH, CONTACT artisticmeoffice@gmail.com   FIRST TO SEE IF YOUR LESSON DAY AND TIME ARE STILL AVAILABLE FOR YOU TO BOOK.

3. WE DO OUR BEST TO PREVENT OTHERS FROM BOOKING YOUR LESSON DAY AND TIME DUE TO NON-PAYMENT OF THE INVOICE IN FULL BY THE DUE DATE,  BY SENDING YOU A TEXT REMINDER TO MAKE PAYMENT ON THE DAY YOUR INVOICE IS EMAILED TO YOU AND ON THE 1ST OF THE MONTH IF WE HAVE NOT RECEIVED YOUR FULL INVOICE PAYMENT.

SECTION D) COMING TO LESSONS WITHOUT PAYING YOUR INVOICE

1. WE WILL ONLY DO LESSONS WHEN FULL PAYMENT OF YOUR INVOICE IS MADE, if you come to your lesson with your invoice unpaid, we will only do your lesson once you make full payment of your invoice and we get confirmation from our bank that your payment has been received.

SECTION E) CANCELLATION OF LESSON/ MISSED LESSON/ TEACHER UNABLE TO ATTEND LESSON

1. WE DO NOT REFUND MISSED OR CANCELLED LESSONS.

2. We only reschedule missed or cancelled lessons within the same calendar month they are missed or cancelled in and do not transfer missed or cancelled lessons to the next month or any other month.

3. We only reschedule missed or cancelled lessons If there is space available in the school schedule in the month you have missed or cancelled your lesson/lessons, if there is no space available in the school schedule in the month you have missed or cancelled your lesson/lessons, we can not reschedule your lesson/lessons you have missed or cancelled.

4. It is your responsibility to contact us by email only and request for a missed or cancelled lesson/lessons to be rescheduled within the same calendar month only, we will only reply to you if we can reschedule your missed or cancelled lesson/lessons within the same calendar month you have missed or cancelled your lesson/lessons.

5. IN THE EVENT YOU ARE UNABLE TO TRAVEL TO YOUR LESSON THE OPTION OF AN ONLINE LESSON IS AVAILABLE to you on the same day and at the same lesson time only.

6. IF YOUR TEACHER IS NOT ABLE TO ATTEND THE LESSON AND A COVER TEACHER IS PROVIDED, we do not refund the cost of your lesson if you choose not to attend the lesson. The Cover teacher will be one of the teachers already working at the school with the same skill sets as the teacher unable to attend the lesson. The cover teacher will have access to all student notes from the teacher unable to attend the lesson and will know exactly what is required to be taught.

SECTION F) PERMANENT CHANGE OF LESSONS POLICY

1. If you request a permanent lesson time, day or both lesson time and day to be changed, we will do our best to accommodate your request if there are spaces available; if there are no spaces available, we will not be able to change your lesson time, day or both lesson time and day.

2. If we can change your lesson time, day or both lesson time and day, once you accept your new lesson time, day or both lesson time and day; your previous lesson time, day or both lesson time and day will no longer be available as these lesson times and days will be offered instantly to other students who have made a similar request and to students on our waiting list to join the school.

SECTION G) ZERO TOLERANCE POLICY – CODE OF CONDUCT

WE HAVE A ZERO TOLERANCE POLICY towards anyone who verbally abuses, harasses, uses bad language, threatens, or carries out any acts of violence or inappropriate behaviour towards any of our staff. In the event, that this occurs we will ask the individual/individuals concerned to leave our premises immediately and they will no longer be allowed to enter our premises or use the Artistic School of Music.

SECTION H) PARENT / LEGAL GUARDIAN CONSENT FORM

1. ANY STUDENT BELOW THE AGE OF 18 IS CLASSED AS A MINOR. IF YOU ALLOW YOUR CHILD TO ENTER OUR PREMISES AND WALK UNACCOMPANIED BY YOU TO THEIR LESSON, THEN YOU DO SO AT YOUR OWN RISK AND LIABILITY. We ask that all minors be escorted to their music lesson by a parent or legal guardian and handed over to the teacher.

2. ALL STUDENTS BELOW THE AGE OF 18  ARE REQUIRED TO SIGN A CONSENT FORM TO BE ALLOWED TO LEAVE THE MUSIC LESSON ON THEIR OWN, ONCE IT IS FINISHED. The Consent Form will be given by your teacher once you enrol for lessons with us, it will have to be signed and given back to your teacher. Please note these forms can only be completed and signed by the
a parent or legal guardian of the student.

SECTION I) ACADEMIC YEAR

1. Our term dates for the academic year 06/09/2023 – 24/07/2024 are:

TERM 1)  06/09/2023 – 21/12/2023
TERM 2)  08/01/2024 – 28/03/2024
TERM 3)  15/04/2024 – 24/07/2024

WE DO NOT HAVE HALF-TERM HOLIDAYS  AND OUR SCHOOL WILL BE  OPEN AS USUAL AND RUN THE SAME TIMETABLED HOURS AS NORMAL.

SECTION J) SUMMER HOLIDAY  LESSONS AND BOOKING

  1. EVERYONE WILL BE SENT A SUMMER HOLIDAY TEACHER AVAILABILITY SCHEDULE TWO WEEKS BEFORE THE START OF THE SUMMER HOLIDAYS WHICH WILL SHOW THE AVAILABILITY OF ALL TEACHERS DURING THE SUMMER HOLIDAYS.
  2. IF YOU WISH TO BOOK LESSONS DURING THE SUMMER HOLIDAYS YOU CAN BOOK THE LESSONS WITH YOUR TEACHER ( IF THEY ARE AVAILABLE DURING THE SUMMER HOLIDAYS) DURING THE LESSON OR  BY CONTACTING THE BACK OFFICE BY EMAIL ONLY AT artisticmeoffice@gmail.com  
  3. IF YOUR REGULAR TEACHER IS NOT AVAILABLE DURING THE SUMMER HOLIDAYS YOU HAVE THE OPTION OF BOOKING ANOTHER TEACHER WHO IS AVAILABLE DURING THE SUMMER HOLIDAYS
  4. LESSON WILL BE BOOKED ON A FIRST COME FIRST SERVE BASIS.

SECTION K) EASTER HOLIDAY LESSONS AND BOOKING

  1. EVERYONE WILL BE SENT AN EASTER HOLIDAY TEACHER AVAILABILITY SCHEDULE TWO WEEKS BEFORE THE START OF THE EASTER HOLIDAY WHICH WILL SHOW THE AVAILABILITY OF ALL TEACHERS DURING THE EASTER HOLIDAYS.
  2. IF YOU WISH TO BOOK LESSONS DURING THE EASTER HOLIDAYS YOU CAN BOOK THE LESSONS WITH YOUR TEACHER ( IF THEY ARE AVAILABLE DURING THE EASTER HOLIDAYS) DURING THE LESSON OR  BY CONTACTING THE BACK OFFICE BY EMAIL ONLY AT artisticmeoffice@gmail.com 
  3. IF YOUR REGULAR TEACHER IS NOT AVAILABLE DURING THE EASTER HOLIDAYS YOU HAVE THE OPTION OF BOOKING ANOTHER TEACHER WHO IS AVAILABLE DURING THE EASTER HOLIDAYS
  4. LESSON WILL BE BOOKED ON A FIRST COME FIRST SERVE BASIS.

SECTION L) PARKING

OUR PARKING RULES ARE IN LINE WITH LOCAL AUTHORITY REQUIREMENTS AND FAILURE TO COMPLY WITH OUR PARKING RULES WILL RESULT IN OUR DRIVEWAY NO LONGER BEING AVAILABLE FOR YOU TO USE

 Rules to use our driveway
  1. Our driveway is available for anyone using our facilities only on a first come first serve basis, and only for pick up and drop off. You must leave immediately after your lesson has ended so others can also use the driveway.
  2.  OUR DRIVEWAY CAN ONLY BE USED FOR DROP OFF AND PICK UP AND YOU CAN NOT PARK IN OUR DRIVEWAY.
  3. A maximum of 3 cars can be parked in our driveway at any time. Please ensure you park in two clear lanes, please see how to park in our driveway diagram below.
  4. Under no circumstances should cars be parked on the pavement blocking the driveway entrance or on the pavement outside our driveway blocking the pedestrian pathway.
  5. You park your car in our driveway at your own risk and we accept no responsibility or liability for any damage that may occur to your car while parked in our driveway.
  6. Any damage your vehicle causes to the property or any other vehicle parked in the driveway is solely your responsibility and your liability.
 How to park in our driveway